Also asked them if torrenting legal stuff is allowed and they said no.
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Dunno if anyone mentioned it, but if I had to guess, you have a DNS leak. Basically your DNS requests are going through your ISP instead of the VPN, resulting in them knowing where you’re going online anyway. Be sure to check for those DNS leaks and setup a custom one if your VPN doesn’t offer one. Don’t forget, DNS traffic over port 53 is also unencrypted, so unless you force those through the VPN, they could still know where you’re going.
I had a similar problem where my ipv4 traffic went through the VPN, but for ipv6 it was straight to clearnet