Usually when someone is venting at me, I feel like I should respond somehow and say something, but I have no idea what that something could/should be. Is it better to just listen or try to comfort them in some way?
I think it’s generally best to just empathize and validate their feelings. My go to is “that sounds really frustrating” or just repeat back their feelings. I’d in their vent they say they are sad, repeat back “that seems like it would be sad”
Depending on you’re relationship with them, I think you can first validate, but then ask “what are you going to do” or “how are you going to handle it”
You can also ask “are you just wanting to vent or do you also want advice”
But unsolicited advice is rarely appreciated. Opinions are like assholes, everyone has one and everyone things everyone else’s stinks.
If they’re talking nonstop, they don’t want input. If they’re not, this is the question I ask. Most of the time they just want to be heard, but not always.
In general, the best is to show that you listen and that you care. Sometimes trying to comfort them is good, but this depends so much on the person and situation that it’s hard to generalise.
Generally listening is best but there’s no universal answer to a question like this. People are complex. Some people want to be consoled, some people want feedback, some people want to be challenged, etc
But a general first line of defense is hear them out, comfort when appropriate, and don’t make it about you (“oh that’s crazy it’s like this one time I…”)
Personally, I find that people are most in need of someone to listen to them and validate their feelings. Don’t have to fix it. That was always a mistake I made in the past. I’m a fixer. If I see a problem, it’s my problem and I need to fix it. Just listen and be supportive.
Depending on your relationship with the person, it’s also sometimes okay to challenge distortions or exaggerations. My partner has started doing that for me and it’s been really helpful to reframe my problems.
That last part is what I struggle with as someone whose mind always tries to see things from opposing perspectives whether I want it to or not.
Sometimes my wife will come home pissed off about something one of her coworkers said. She’ll tell me the story and I have learned the hard way that “I think your coworker had a point, because X” is not what she wants to hear from me.
It is definitely situational; someone coming home frustrated and venting, probably not the time to offer suggestions or counterpoints; but a casual conversation when hanging out, then folks are willing to discuss if something was right or wrong.
I learned this the hard way from my wife over many years…
Yeah I have this problem too. If I’m missing something, I want someone to point it out to me. I never feel like my feelings need to be validated if they aren’t rooted in reality.
I don’t know if it’s the “right” thing to do, if there’s ever one right thing… But I usually offer something that validates their feelings, like “That really sucks,” or “They sound like a jerk.” Only if it’s someone I know well and I can read what they’re looking for, I might then comfort, offer advice, or talk about something to cheer them up.
I’ve had this happen quite a few times to me, and I’ve come to the best question for this.
“Do you want to just vent or would you like advice?”
Some people just need to get it off their chest and talk to something, IT professionals call this The Rubber Duck Effect, helps them work through the problem by explaining it to someone else. Asking if they’d like advice or just vent lets you know what kinds of questions to ask. You do still need to be listening but hopefully this helps!
I’ve not heard it called The Rubber Duck Effect, but I do this quite often. Usually end the conversation with “Well, I answered my own question, never mind”.
Listen and be supportive. If you feel the need to solve, of think they are looking for a solution, ask. “Are you venting or looking for advice?”
It is really important to ask before offering advice/solutions, because doing so can make someone feel like you are trivializing their problem, or that they can’t solve it themselves.
Just say contextually appropriate listening-interjections that validate their feelings. Things like, “WTF?” “Rude!” “How awful,” “Oof that’s stressful,” a disapproving hmmm, etc.
Imagine you’re a dustpan without a bottom: the dust of their venting gets swept in, but falls right back out without sticking to anything. Most importantly, don’t try to fix their feelings. That’s not your job. Your job is to meet them where they are, as they are. (And if, for whatever reason, you can’t, I’ve used the phrasing of, “I’m really sorry, but I can’t be a good audience for that. Do you need suggestions for finding other support?”)
This. I try to agree along for a bit. Often, once people get it out they’re able to laugh a little, so when it gets close to the end (theirs or mine) i usually say something like, “Those MF bastards!! Do they even know who they’re dealing with?!”
Gender is somewhat relevant here-- according to my women studies course in uni. When women are describing a problem, they don’t usually want solutions. They want support, understanding, & sympathy, contrary to the typical male response which is to give advice & propose solutions, which then has a good chance of ending badly.
Is this really true that men aren’t looking for this same validation or do they just generally vent less because generally speaking men have fewer close friendships and maybe are less used to having anyone to vent to? Just thinking out loud
Idk, tbh in my experience, men can do both at the same time. It usually goes like
“Duuude (some shitty news)”
“Damn dude that sucks, why (did that happen, etc)”
“I think blah blah blah”
“Damn, did you try yadda yadda?”
“Yeah and this happened, can you believe that shit?!”
“That sucks, I’d (blank). What’re you gonna do?”
(Cont…)
It just feels all like one cohesive conversation yet both sides are present, the helping side and the listening side. Unfortunately I can only do this with my male friends, with my Fe woman (Haha! Almost got me to say the F word. Leaving “male” though since none of us give a single shit about that) friends, because even though I’d have to listen to give advice at all one precludes the other to them, I just have to end up basically saying “Damn. That sucks. Wow. No shit? Damn. Fuck that!” Really stimulating conversation (I say with the utmost sarcasm) but at least they perceive me as a good listener (even though I was a good listener all along, but this way their perception reflects that lol.)
Like, I have one friend, she moved out of state but she still calls to catch up about 1x weekly, and I know a lot about her life but all she knows about mine is “Damn. That sucks. Wow. No shit? Damn. Fuck that!” as she vents about work or her boyfriend (to another guy, and we have a bit of a history, tbh he would prob be mad if he knew but I’ve only met him once, so what can I do about it), or talks about her plants, until she gets home from her drive from work and says she’s got to go inside. In her mind, we have great conversations, yet in mine they’re usually barely conversations they’re so one sided.
I’m not mad about it (I actually think it’s funny, and I have my own people to talk to so I don’t “need” her for that or anything crazy), but I do think the other comments are right that it’s a difference in how our brains work, or possibly how we perceive that advice, or how we perceive who is giving that advice. I think (in my experience anyway, since that’s what I’m made of) it seems like my male friends take it more as help for real (and assume I offered it because I care, at that), whereas women in my life take the advice not as “help” but as an insinuation that they are incapable of figuring the problem out for themselves, which is of course not my intention (but that’s why if any woman wants my advice she unfortunately has to explicitly ask for it. I know that’s hard to ask for advice sometimes but I miss social cues a lot so it’s just safer for everyone this way, less women mad at me lol, shitsux for an ADHD guy accused of but not diagnosed with autism haha. Men I’ll just talk to like regular though, they dgaf about shit lol.)
Input from a clinical psychologist and therapist: That’s true but leaves out the fact that everybody responds better to validation (just like you described for women) unless they ask for advice or a solution. I’ll also say–this time only anecdotally–that even men requesting advice and answers often benefit much more from validation, especially when advice would not be helpful.
To add another part on from another clinical psychologist/therapist: it seems like sometimes just assuming what the person is looking for validation or help can cause some problems one way or the other. Sometimes just asking directly what they are looking for is worthwhile. It can be a beneficial exercise in clarifying expectations and takes out chance for a “wrong” (used VERY loosely) choice of approach or possibly missed signals. Personally and anecdotally, it seems to bring more awareness into the equation for everyone involved overtime (if doing so with a partner/friend/family member/etc.).
Your best course of action is typically going to be active listening and being a sounding board. Don’t try to give advice or analyze the situation unless they specifically ask you to and simply affirm their feelings.
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“Uh huh” “Yeah” “Wow” “Uh oh” “Daaamn…” and “Holy fuck!” are my general go-tos.
“I haven’t pooped in 3 days”
Empathy over sympathy definitely helps. I’ve learned to just keep my mouth shut because I want to help fix things or provide some logic.
I think it’s generally best to just empathize and validate their feelings. My go to is “that sounds really frustrating” or just repeat back their feelings. I’d in their vent they say they are sad, repeat back “that seems like it would be sad”
Depending on you’re relationship with them, I think you can first validate, but then ask “what are you going to do” or “how are you going to handle it”
You can also ask “are you just wanting to vent or do you also want advice”
But unsolicited advice is rarely appreciated. Opinions are like assholes, everyone has one and everyone things everyone else’s stinks.
I’m not sure if I should say anything to comfort OP in some way.
I always ask “do you want help with that?”
If they’re talking nonstop, they don’t want input. If they’re not, this is the question I ask. Most of the time they just want to be heard, but not always.
In general, the best is to show that you listen and that you care. Sometimes trying to comfort them is good, but this depends so much on the person and situation that it’s hard to generalise.
Generally listening is best but there’s no universal answer to a question like this. People are complex. Some people want to be consoled, some people want feedback, some people want to be challenged, etc
But a general first line of defense is hear them out, comfort when appropriate, and don’t make it about you (“oh that’s crazy it’s like this one time I…”)
Personally, I find that people are most in need of someone to listen to them and validate their feelings. Don’t have to fix it. That was always a mistake I made in the past. I’m a fixer. If I see a problem, it’s my problem and I need to fix it. Just listen and be supportive.
Depending on your relationship with the person, it’s also sometimes okay to challenge distortions or exaggerations. My partner has started doing that for me and it’s been really helpful to reframe my problems.
That last part is what I struggle with as someone whose mind always tries to see things from opposing perspectives whether I want it to or not.
Sometimes my wife will come home pissed off about something one of her coworkers said. She’ll tell me the story and I have learned the hard way that “I think your coworker had a point, because X” is not what she wants to hear from me.
It is definitely situational; someone coming home frustrated and venting, probably not the time to offer suggestions or counterpoints; but a casual conversation when hanging out, then folks are willing to discuss if something was right or wrong.
I learned this the hard way from my wife over many years…
Yeah I have this problem too. If I’m missing something, I want someone to point it out to me. I never feel like my feelings need to be validated if they aren’t rooted in reality.
Learn from this guy’s mistakes: https://www.youtube.com/watch?v=-4EDhdAHrOg
I don’t know if it’s the “right” thing to do, if there’s ever one right thing… But I usually offer something that validates their feelings, like “That really sucks,” or “They sound like a jerk.” Only if it’s someone I know well and I can read what they’re looking for, I might then comfort, offer advice, or talk about something to cheer them up.
I’ve had this happen quite a few times to me, and I’ve come to the best question for this.
“Do you want to just vent or would you like advice?”
Some people just need to get it off their chest and talk to something, IT professionals call this The Rubber Duck Effect, helps them work through the problem by explaining it to someone else. Asking if they’d like advice or just vent lets you know what kinds of questions to ask. You do still need to be listening but hopefully this helps!
I’ve not heard it called The Rubber Duck Effect, but I do this quite often. Usually end the conversation with “Well, I answered my own question, never mind”.
Bingo. Just ask if they want an ear or to help solve a problem
Listen and be supportive. If you feel the need to solve, of think they are looking for a solution, ask. “Are you venting or looking for advice?”
It is really important to ask before offering advice/solutions, because doing so can make someone feel like you are trivializing their problem, or that they can’t solve it themselves.
"Would you like a hug, or a solution?
Just say contextually appropriate listening-interjections that validate their feelings. Things like, “WTF?” “Rude!” “How awful,” “Oof that’s stressful,” a disapproving hmmm, etc.
Imagine you’re a dustpan without a bottom: the dust of their venting gets swept in, but falls right back out without sticking to anything. Most importantly, don’t try to fix their feelings. That’s not your job. Your job is to meet them where they are, as they are. (And if, for whatever reason, you can’t, I’ve used the phrasing of, “I’m really sorry, but I can’t be a good audience for that. Do you need suggestions for finding other support?”)
This. I try to agree along for a bit. Often, once people get it out they’re able to laugh a little, so when it gets close to the end (theirs or mine) i usually say something like, “Those MF bastards!! Do they even know who they’re dealing with?!”
Gender is somewhat relevant here-- according to my women studies course in uni. When women are describing a problem, they don’t usually want solutions. They want support, understanding, & sympathy, contrary to the typical male response which is to give advice & propose solutions, which then has a good chance of ending badly.
Is this really true that men aren’t looking for this same validation or do they just generally vent less because generally speaking men have fewer close friendships and maybe are less used to having anyone to vent to? Just thinking out loud
Idk, tbh in my experience, men can do both at the same time. It usually goes like
“Duuude (some shitty news)”
“Damn dude that sucks, why (did that happen, etc)”
“I think blah blah blah”
“Damn, did you try yadda yadda?”
“Yeah and this happened, can you believe that shit?!”
“That sucks, I’d (blank). What’re you gonna do?”
(Cont…)
It just feels all like one cohesive conversation yet both sides are present, the helping side and the listening side. Unfortunately I can only do this with my male friends, with my Fe woman (Haha! Almost got me to say the F word. Leaving “male” though since none of us give a single shit about that) friends, because even though I’d have to listen to give advice at all one precludes the other to them, I just have to end up basically saying “Damn. That sucks. Wow. No shit? Damn. Fuck that!” Really stimulating conversation (I say with the utmost sarcasm) but at least they perceive me as a good listener (even though I was a good listener all along, but this way their perception reflects that lol.)
Like, I have one friend, she moved out of state but she still calls to catch up about 1x weekly, and I know a lot about her life but all she knows about mine is “Damn. That sucks. Wow. No shit? Damn. Fuck that!” as she vents about work or her boyfriend (to another guy, and we have a bit of a history, tbh he would prob be mad if he knew but I’ve only met him once, so what can I do about it), or talks about her plants, until she gets home from her drive from work and says she’s got to go inside. In her mind, we have great conversations, yet in mine they’re usually barely conversations they’re so one sided.
I’m not mad about it (I actually think it’s funny, and I have my own people to talk to so I don’t “need” her for that or anything crazy), but I do think the other comments are right that it’s a difference in how our brains work, or possibly how we perceive that advice, or how we perceive who is giving that advice. I think (in my experience anyway, since that’s what I’m made of) it seems like my male friends take it more as help for real (and assume I offered it because I care, at that), whereas women in my life take the advice not as “help” but as an insinuation that they are incapable of figuring the problem out for themselves, which is of course not my intention (but that’s why if any woman wants my advice she unfortunately has to explicitly ask for it. I know that’s hard to ask for advice sometimes but I miss social cues a lot so it’s just safer for everyone this way, less women mad at me lol, shitsux for an ADHD guy accused of but not diagnosed with autism haha. Men I’ll just talk to like regular though, they dgaf about shit lol.)
Nail in the head in YouTube is the classic here
https://youtube.com/watch?v=-4EDhdAHrOg&feature=share7
This is the one I thought of
https://youtu.be/7hFAv8z8xmw
Input from a clinical psychologist and therapist: That’s true but leaves out the fact that everybody responds better to validation (just like you described for women) unless they ask for advice or a solution. I’ll also say–this time only anecdotally–that even men requesting advice and answers often benefit much more from validation, especially when advice would not be helpful.
To add another part on from another clinical psychologist/therapist: it seems like sometimes just assuming what the person is looking for validation or help can cause some problems one way or the other. Sometimes just asking directly what they are looking for is worthwhile. It can be a beneficial exercise in clarifying expectations and takes out chance for a “wrong” (used VERY loosely) choice of approach or possibly missed signals. Personally and anecdotally, it seems to bring more awareness into the equation for everyone involved overtime (if doing so with a partner/friend/family member/etc.).
Your best course of action is typically going to be active listening and being a sounding board. Don’t try to give advice or analyze the situation unless they specifically ask you to and simply affirm their feelings.